FAQ

Frequently Asked
Questions

What pet care services do you offer in Dubai?

We offer professional pet boarding, dog daycare, cat boarding, pet grooming, dog grooming, cat grooming, pet taxi and related pet care services in Dubai.

How can I book a pet care service?

You can book a service by contacting us through our website form, calling us, or sending us a WhatsApp message. Our team will confirm availability and guide you through the booking process.

Do you offer pet boarding for both cats and dogs?

Yes, we provide boarding services for both cats and dogs in a safe, clean and comfortable environment.

Is my pet supervised during the stay?

Yes, pets are supervised by our care team during their stay. We focus on keeping them comfortable, safe and well cared for.

What should I bring for pet boarding?

You may bring your pet’s food, vaccination record, medication if required, favourite toy, leash, bedding or any item that helps your pet feel comfortable.

Are vaccinations required before boarding or daycare?

Yes, pets should be vaccinated before using boarding or daycare services. This helps maintain a safe and healthy environment for all pets.

Do you provide dog daycare services?

Yes, we provide dog daycare services for pet parents who need a safe place for their dogs during the day.

What happens during dog daycare?

Dogs are given supervised care, playtime, rest time and attention throughout the day according to their comfort level and temperament.

Do you offer grooming for cats and dogs?

Yes, we offer grooming services for both cats and dogs, including bathing, brushing, trimming, nail care and coat care depending on your pet’s needs.

How often should my pet be groomed?

The grooming frequency depends on your pet’s breed, coat type, lifestyle and skin condition. Long-haired pets usually need grooming more often than short-haired pets.

Do you provide pet taxi or pickup and drop-off services?

Yes, we provide pet taxi services to help transport pets safely for grooming, daycare, boarding or other pet care appointments.

Can I visit the facility before booking?

Yes, you can contact us to check visit availability. We will be happy to guide you and answer your questions before you book.

Can you care for pets with special needs or medication?

Please inform us in advance if your pet needs medication, special food or extra care. Our team will review the requirement and confirm if we can safely manage it.

How do you handle nervous or anxious pets?

We give nervous pets time to settle in and handle them with patience and care. You can also share your pet’s routine, habits and comfort items to help us support them better.

Do I need to book in advance?

Yes, advance booking is recommended, especially during weekends, holidays and busy seasons, so we can confirm availability for your pet.

How can I know which service is best for my pet?

You can contact our team and share your pet’s age, breed, routine and care needs. We will guide you toward the most suitable service.